signup

Joining and using your membership

What's included in my membership?

To discover the full range of products and benefits included in Healthy Pet Club or Healthy Pet Club Advanced memberships, visit our Healthy Pet Club page. Alternatively, please contact the veterinary practice where you are registered and the team will be able to help.

Which pets can join Healthy Pet Club?

Cats, dogs and rabbits can join, as well as puppies and kittens.

Can I get a plan for my puppy or kitten?

Puppies and kittens can join both Healthy Pet Club and Healthy Pet Club Advanced, giving them the best start in life with preventative care from the start. Contact your nearest practice to join today.

Does the plan cover me for multiple pets?

Healthy Pet Club membership covers only one pet, meaning treatments and benefits included in membership will only apply to the pet named on the plan.

However, we offer a multi pet discount which saves you £1 per month per additional pet registered.

Will I get a reminder to use my benefits?

Almost all of our veterinary practices offer a free text and email reminder service. Please enquire with your practice for more information.

Can I use all the benefits as soon as I join?

Your pet will need to be checked by a vet who will then advise which benefits and treatments to use at the time of the consultation. If you are a member of Healthy Pet Club Advanced, you can start using your unlimited consultations^ as soon as you join.

The parasite protection treatments will be dispensed throughout the year and a maximum of 3 months' worth of treatment will be given at any one time.

Your pet may start the vaccination course, be microchipped and receive their first parasite protection treatment during their initial visit. There's also a range of other benefits, such as discounts on food, selected veterinary services and medications that you can use all year round as many times as you wish.

We also offer fixed price dental* services, which your practice will be able to discuss with you.

Is The Healthy Pet Club pet insurance?

Healthy Pet Club covers preventative healthcare treatment. It is not pet insurance and will not cover treatment for accidents and/or illnesses. To cover accident or illness treatment for your pet, we recommend that you take out pet insurance.

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Prices & Payment

How do I update my Direct Debit details?

If you need to update your Direct Debit details, please contact our Healthy Pet Club support team on 01379 671800 or by email at hpc@cvsvets.com, and a member of the team will be able to arrange this for you.

If you’d like to amend your Direct Debit date, our Healthy Pet Club support team can also update which day of the month you would like your Direct Debit payment to leave your account.

How is the cost of the plan calculated?

The cost of each membership option is calculated based on what your pet needs each year to keep them in tip-top condition. This includes their vaccinations, parasite protection treatment, and six-monthly health checks. As we provide preventative healthcare for hundreds of thousands of pets across the UK, we’re also able to obtain discounts on products and pass these savings on to you.

How do I pay for a plan?

Your veterinary practice will take an initial card payment on the day you join and your first Direct Debit will be taken on the same date the following month. If you’d rather pay annually, you can do this at your practice or by contacting our Healthy Pet Club Support Team on 01379 671800.

What happens if I miss a payment or have a problem with my Direct Debit?

If you have missed a Direct Debit, the payment will be re-attempted after 14 days of the failed attempt. After two failed attempted payment collections, your membership will be cancelled.

If your membership has been cancelled due to failed payments, please contact the Support Team on 01379 671800.

Why do I have to pay my first month’s payment upfront?

By paying your first month’ payment upfront, you can enjoy the benefits and savings your membership has to offer you and your pet as soon as you join.

Will I get a discount for registering more than one pet with The Healthy Pet Club?

Yes, we offer a multi pet discount of £1 per additional pet signed up to Healthy Pet Club or Healthy Pet Club Advanced. This is automatically in place when signing up additional pets.

Who is the Direct Debit administrator?

Your Direct Debit is administered by CVS (UK) Ltd.

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Changing your membership

How do I amend or update my personal details?

If you would like to update or amend the following details:

• Address
• Telephone number
• Email address
• Surname

Please contact the veterinary practice where your membership is held or our Healthy Pet Club support team via email at hpc@cvsvets.com

If I don’t use all the benefits in one year, can I carry them forward into the next?

No, you won't be able to carry any unused benefits over into the next year. It’s your responsibility to make use of all the benefits included in your 12-month membership. No refund is given for unused benefits.

Is my plan transferable between pets?

The membership is non-transferable. Benefits and products included in Healthy Pet Club and Healthy Pet Club Advanced can only be used for the pet named upon registration to each membership.

I'm moving. Can I continue my plan at a different practice?

Yes, you can transfer your Healthy Pet Club membership to another CVS practice. You can find your new nearest practice using the Practice Finder.

To do so, simply contact your new veterinary practice and they'll arrange the transfer of your membership for you.

If my pet becomes ill or is injured, will this be covered by Healthy Pet Club?

Healthy Pet Club provides preventative healthcare treatment only. It is not insurance and will not cover treatment for accidents and/or illnesses. We recommend that your pet is covered by pet insurance to cover accident or illness treatment for your pet. Please speak to your veterinary practice for further advice.

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Cancellations, Complaints & Reinstatements

How do I cancel the plan and will there be a cancellation fee?

We're sorry you're thinking about cancelling your Healthy Pet Club membership. We know you joined Healthy Pet Club to help keep your pet healthy while spreading the cost of their routine preventative care.

You can cancel your membership at any time by giving at least one month's notice. If you cancel before the end of your current membership year, you'll be required to pay the remaining membership fees due for the rest of that membership year, unless the cancellation is due to our fault.

If you've joined Healthy Pet Club online or by telephone, you also have a 14-day cooling-off period. If you cancel within this period, we'll refund any membership fees you've paid. However, if you've already used any Healthy Pet Club benefits, we may deduct their value from your refund or ask you to pay the difference if the benefits received exceed the amount paid.

To cancel your membership, please contact your veterinary practice or email the Healthy Pet Club Support Team at hpc@cvsvets.com. You will also need to cancel your Direct Debit directly with your bank.

I have a complaint/query. Who should I contact?

If you have queries about your Healthy Pet Club membership, or if you'd like to make a complaint, contact the veterinary practice your membership is held with. If your complaint relates to the Direct Debit on your membership, please contact hpc@cvsvets.com.

What if I have missed a payment or I have a problem with my Direct Debit?

If you have missed a Direct Debit, the payment will be re-attempted after 14 days of the failed attempt. After two failed re-attempted payments, your membership will be cancelled.

If your membership has been cancelled due to failed payments, please contact your veterinary practice directly.

How can I reinstate my membership?

If you would like to reinstate an existing membership that has been cancelled, please contact the support team on 01379 671800.

Please note, if you have missed any Direct Debit payments, you will need to make payment for these upon reinstating your membership.